Passenger Info

Where to book?

Online	Click “BOOKING” to select your preferred route. Please make a booking for each vehicle. From two days before the boarding date, you can display your boarding ticket on your mobile phone. If it is difficult to display or if you do not have a smartphone, please provide the reservation number to the staff at the ticket counter. The reservation number consists of 6 digits and 1 letter. If you would like to change your booking information, you can do so from the My Page section. Please complete booking for the ferry service at least 30 minutes before the ferry departure time. Online reservations can only be made using VISA or MasterCard issued within Japan ,or through PayPay payment.
Customer Service hotline	087-811-6688 (Japanese Only) Phone lines are available from 9 AM to 6 PM (JST). Reservations can be made from one month prior to departure until 4 hours before departure. E-mail Please let us know the date, time, flight, number of people, and whether or not you will be using a vehicle and the type of vehicle.
Travel agency	You can book through a travel agency called KKday (only for passengers not accompanied by a vehicle). Please contact KKday’s customer service for cancellation, reservation changes, and other inquiries.

Online

Click “BOOKING” to select your preferred route.
Please make a booking for each vehicle.
From two days before the boarding date, you can display your boarding ticket on your mobile phone. If it is difficult to display or if you do not have a smartphone, please provide the reservation number to the staff at the ticket counter. The reservation number consists of 6 digits and 1 letter.
If you would like to change your booking information, you can do so from the My Page section.
Please complete booking for the ferry service at least 30 minutes before the ferry departure time.
Online reservations can only be made using VISA or MasterCard issued within Japan ,or through PayPay payment.

Customer Service
hotline

087-811-6688 (Japanese Only)
Phone lines are available from 9 AM to 6 PM (JST).

Reservations can be made from one month prior to departure until 4 hours before departure.

Please let us know the date, time, flight, number of people, and whether or not you will be using a vehicle and the type of vehicle.

Travel agency

You can book through a travel agency called KKday (only for passengers not accompanied by a vehicle).

Please contact KKday’s customer service for cancellation, reservation changes, and other inquiries.

Premium Seat

Method	Premium seats can only be reserved through online booking. If there are available seats, you can also purchase tickets at the counter on the day of departure.

Group of more than 15 people

Method	Please book early by e-mail or on the hotline. Reservations can be made from six month prior to departure

Booking Cancellation	You have booked online? Please log into the online booking page. Click “取消(Cancel The Booking)”. You have booked by hotline? Please call us to cancel your booking.
Booking Change	You have booked online? Please log into the online booking page. Click “詳細・変更（Details/Change）and “変更する”(Change The Booking)”. You have booked by hotline? Please call us to cancel your booking.
Customer Service hotline	087-811-6688(Japanese Only) [09:00-18:00JST] E-mail address info@ferry.co.jp

Booking
Cancellation

You have booked online?

Booking Change

You have booked online?

Customer Service hotline

087-811-6688(Japanese Only) [09:00-18:00JST] E-mail address info@ferry.co.jp

Possibility of Cancellation	We may cancel the ferry schedule due to bad weather. If the cancellation happens, we will send you a SMS message to notify every passenger who has made a booking for our ferry service.

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