Contact Us

About lost items

Please give us a call

[9:00~18:00 JST]

  • Please provide us with details about the characteristics and appearance of the lost item.
  • In order to ensure accurate information, please note that we may record the conversation.
  • When we receive a high volume of inquiries, it may be difficult to connect via phone. We apologize for any inconvenience this may cause and kindly ask you to call us again.

Feedback or Suggestions regarding Jumbo Ferry.

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  • Our email responses are available from 9:00 AM to 6:00 PM. For inquiries regarding“reservation” “fare” “ferry operation status” “lost items” please contact us by phone (09:00~18:00).
  • When we make a phone call, we record the conversation to ensure accurate understanding of the details. Additionally, in cases where the call becomes lengthy, due to our staff’s working hours, we may need to conclude the call and reconnect later.
  • If your name or phone number is not provided, we may not be able to provide a response.
  • For inquiries that require significant time, we may not be able to provide a detailed response. Please understand in advance.
  • We do not accept emails related to sales, personal hobbies, or research.

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We typically aim to respond within 24 hours, although there may be occasions when we require additional time due to operational reasons. If you have provided a Gmail address, please note that you may not receive an automatic acknowledgment email, but rest assured that we have received your inquiry and appreciate your use of our services.